How do I rent an item?

You can rent an item by filling out a contact form or emailing us at info@bainbridgeeventrentals.com. Please include the items, quantity, event date, and whether you need delivery or setup.

How far in advance should I rent my items?

It's best to book as early as possible since rentals are on a first-come, first-served basis. We are currently taking orders for the 2025 season.

Yes, a non-refundable deposit of 50% of the total charges is required at the time of booking.

How do I make a payment?

We accept checks, cash, and credit cards. Cash payments should be made with exact change. There’s a 4% transaction fee for credit cards.

When is the remainder balance due?

The remaining balance is due on or before the day you receive your rental items. It will be charged to the credit card on file unless specified otherwise.

Can I add/subtract items the week of my event?

Items can be added based on availability, but reductions cannot be made within two weeks of your event date.

What if I have to cancel my order?

Cancellations more than 14 days before the Out Date will result in a retention of the 50% deposit. Otherwise, charges depend on how close the cancellation is to the event date.

How long do I have the items for?

Rates are quoted for a single day use with pickup or delivery the day before and return the day after the event.

Can I pick up my items?

Yes, pickups can be made without a fee, but should be scheduled in advance.

Who is responsible for returning the rented items?

Clients are responsible for returning items. They must agree on a drop-off time prior to return.

Can I have my items delivered?

Yes, delivery is available for an additional fee based on quantity, location, and other factors.

Will Bainbridge Event Rentals deliver outside of Kitsap County?

Yes, we can deliver outside Kitsap County, although an additional fee may apply.

What do I do with used plates, flatware, and glassware?

Items should be rinsed and sorted according to type before being returned.

What if I don’t use something I rented?

Rental items are charged regardless of use as they cannot be rented out again once received.

What if there are damaged or missing items?

Clients are responsible for costs related to damaged or missing items.

Is insurance available for damages?

Yes, we offer damage insurance at booking that covers loss or damage.

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