What time is check-in and check-out?

Check-in is at 4 PM, and check-out is at 11 AM. If you need a late checkout, there may be a fee depending on availability.

What are your deposit and cancellation policies?

A deposit for the first night is required at booking. Cancellations must be made 72 hours prior from November 1st - April 30th, 5 days prior from May 1st - June 30th & September 1st - October 31st, and 7 days prior from July 1st - August 31st.

What accessibility measures are in place?

ADA-compliant rooms are available on every level and public spaces meet ADA requirements.

What is your pet policy?

Dogs under 35 pounds are welcomed for a fee of $100 plus a $50 cleaning charge. Owners must manage their pets responsibly.

On-site parking and valet services are available for guests.

Can I smoke at The Lake House?

Smoking is strictly prohibited in all indoor areas and guest rooms. Designated smoking areas are available on the boardwalk.

Help! There’s a problem with my room.

Contact the front desk for any maintenance issues, and they will assist you promptly.

What types of events can be hosted at Terry Hills?

Terry Hills can host weddings, golf tournaments, banquets, and other special events.

Do you have facilities for outdoor weddings?

Yes, Terry Hills offers beautiful outdoor settings for weddings in addition to their banquet facilities.

What types of events can be hosted at Oaks Manor?

Oaks Manor is perfect for weddings, corporate functions, social gatherings, and private parties.

Is there parking available at Oaks Manor?

Yes, we provide ample parking for all guests.

How can I schedule a tour of the venue?

You can contact us via phone or email to schedule a tour of Oaks Manor.

What types of events do you plan?

We plan a variety of events, including weddings, birthday parties, corporate events, and much more!

Where are you located?

We are located in Rochester, NY, and serve surrounding areas including Buffalo and Syracuse.

Do you offer free consultations?

Yes, we provide free initial consultations to discuss your event needs and how we can assist you.

What services do you offer?

We provide floral arrangements and interior design for weddings and events, including lighting and furniture.

Do you cater to events outside of Rochester?

Yes, we are based in Rochester but offer services globally.

Can I schedule a meeting with you?

Absolutely! You can reach out to us via phone or text to discuss your event or design needs.

What types of events can Untamed Events plan?

Untamed Events plans a variety of events including weddings, corporate events, birthday parties, charity events, and more. We're equipped to handle any occasion!

Do you provide vendor recommendations?

Yes, we have established relationships with numerous local vendors and can recommend the best options to suit your needs.

Can you handle events with existing plans?

Absolutely! If you have a plan in place, we can step in and manage the execution of your vision.

How can I start planning my event with Untamed Events?

You can fill out an inquiry form on our website, and we will reach out to you within 48 hours to discuss your event.

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